Privacy Policy

Your privacy matters to us. This policy explains what we collect, why we collect it, and how we keep it safe.

Rural Rays is operated by Zoe Paton, based in Queensland, Australia. We operate in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

What Information We Collect

When you shop with us or sign up to hear from us, we may collect:

  • Your name and email address

  • Your delivery and billing address

  • Your phone number

  • Payment information (processed securely — we never store your card details)

  • Your order history and communications with us

How We Collect It

We collect your information when you:

  • Place an order through our website

  • Create an account

  • Sign up to our newsletter

  • Contact us directly via email or social media

Why We Collect It

We use your information to:

  • Process and fulfil your orders

  • Send order confirmations and shipping updates

  • Respond to your questions or concerns

  • Send you our newsletter and updates (only if you've opted in)

  • Improve our website and customer experience

We will never use your information for anything unrelated to Rural Rays, and we will never sell your data to third parties.

Who We Share It With

To run our business, we work with a small number of trusted third-party services. Your information may be shared with:

  • Squarespace — our website and e-commerce platform

  • Payment processors (such as Stripe or PayPal) — to securely handle payments

  • Australia Post or other couriers — to deliver your order

These providers only receive the information they need to do their job, and they are required to keep it secure.

Keeping Your Information Safe

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website is hosted on Squarespace, which uses industry-standard security measures including SSL encryption.

Accessing or Updating Your Information

You have the right to access, correct, or request deletion of your personal information at any time. Just get in touch and we'll take care of it.

If you have any questions about this policy or how we handle your information, we'd love to hear from you.

Last updated: May 2026